Privacy Policy

Last updated: April 18, 2026

Farmarack respects your privacy and is committed to protecting the personal data you share with us through this website.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices you may have regarding your personal data when you use the Farmarack website, including contact forms, catalogue download forms, newsletter subscription forms, partner inquiry forms, and related pages and services.

1. Information We Collect

We may collect the following categories of information:

Information you provide directly

  • Contact inquiries: name, email address, message content, and any business details you choose to share, such as pharmacy type.
  • Newsletter subscriptions: email address, language preference, and subscription source.
  • Catalogue download requests: email address and, where provided, your name, company, and newsletter opt-in preference.
  • Partner or distributor inquiries: full name, company name, country, business line or profession, website, email address, phone number, and message content.
  • Any information you send to us by email or through forms on the website.

Technical and usage information

  • IP address, browser type, device type, operating system, approximate location based on technical signals, referral source, pages viewed, and request metadata.
  • Security and anti-abuse information used to protect the website, prevent spam, and limit abusive or automated requests.
  • Search terms or form interaction data needed to return requested content or process submissions.

2. How We Use Your Information

We may use personal data to:

  • respond to your questions and requests;
  • provide product catalogues, downloadable documents, and follow-up communications;
  • manage newsletter subscriptions and send marketing or informational emails where permitted;
  • review and respond to partner, dealer, or distribution inquiries;
  • operate, secure, improve, and maintain the website and its features;
  • detect, prevent, and investigate spam, fraud, abuse, or unauthorized activity;
  • comply with legal obligations and protect our legal rights.

3. Cookies and Similar Technologies

The website may use cookies and similar technologies, including browser storage such as local storage, for operational and user experience purposes.

Based on the current website setup, these technologies may include:

  • strictly necessary session cookies used for authenticated or protected areas, such as an admin or account session cookie;
  • browser storage used to remember user interface preferences, such as theme selection;
  • browser storage used to remember whether a newsletter popup has been dismissed;
  • browser storage used to remember whether a user has already completed a lead-generation form flow, such as a catalogue or newsletter gate;
  • additional analytics, marketing, or advertising cookies only if and when they are enabled and presented through a cookie consent mechanism.

Where required by applicable law, non-essential cookies or similar technologies will be used only after your consent. You can also control cookies and storage through your browser settings, although disabling certain technologies may affect website functionality.

4. Legal Bases for Processing

Depending on your location and applicable law, we may process personal data on one or more of the following legal bases:

  • your consent;
  • the performance of a contract or steps taken at your request before entering into a contract;
  • our legitimate interests, including operating, securing, and improving the website and responding to business inquiries;
  • compliance with legal obligations.

5. How We Share Information

We do not sell your personal data. We may share your information only as reasonably necessary with:

  • hosting, infrastructure, and content management service providers;
  • email delivery and customer communication providers used to send transactional emails;
  • newsletter or contact management platforms used to manage subscriber lists and related communications;
  • service providers that help us operate, secure, and maintain the website;
  • professional advisers, auditors, insurers, or legal authorities where required or appropriate.

Based on the current website implementation, this may include service providers used for transactional email delivery and newsletter list management.

6. International Data Transfers

Your information may be processed in countries other than the country where you are located. Where required, we take reasonable steps to use appropriate safeguards for international transfers.

7. Data Retention

We keep personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, managing subscriptions, maintaining business records, resolving disputes, enforcing agreements, and complying with legal obligations.

Retention periods may vary depending on the type of submission, the nature of our relationship with you, and applicable legal requirements.

8. Your Rights

Depending on your location, you may have the right to:

  • request access to your personal data;
  • request correction of inaccurate or incomplete data;
  • request deletion of your data;
  • object to or request restriction of certain processing;
  • withdraw consent where processing is based on consent;
  • request portability of your data, where applicable;
  • lodge a complaint with a competent supervisory authority.

To exercise any of these rights, please contact us using the contact details available on the website.

9. Security

We use reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. However, no internet transmission or storage system can be guaranteed to be completely secure.

10. Third-Party Links

The website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review their privacy notices before providing personal data.

11. Children

This website is intended for business and professional audiences and is not directed to children. We do not knowingly collect personal data from children through the website.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or website functionality. The updated version will be posted on this page with a revised “Last updated” date.

13. Contact

If you have questions about this Privacy Policy or our data practices, please contact Farmarack through the contact details published on the website.