Support Center
Find documentation, practical answers, and the fastest way to reach our team for project planning or after-sales questions.
Start Here
Choose the right support path
Use these shortcuts to reach the most common support topics quickly, whether you need documentation, warranty clarification, or direct contact with our team.
User Manuals
Request operating and handling guidance for your installed configuration or the model you are evaluating.
Technical Catalogue
Download dimensional and technical information to compare models, modules, and project fit.
Warranty Terms
Get clarity on coverage scope, maintenance expectations, and the information we need to review a case.
Talk to Our Team
Use the main contact form for planning questions, after-sales needs, or project-specific support.
Frequently Asked Questions
Got questions? We've got answers
We've compiled everything you need to know to guide you from your initial evaluation all the way to our after-sales care.
What types of pharmacy projects do you support?
Farmarack solutions are suited to independent and chain pharmacies, hospital pharmacies, clinical medication rooms, medical warehouses, implant storage, and other healthcare storage areas where high-density, organized drawer storage enhances speed and visibility.
Can Farmarack systems be adapted to different floor layouts?
Yes. The system is modular, so configurations can be shaped around wall runs, work areas, counter zones, and project-specific spatial limits. The right mix depends on your circulation, storage volume, and workflow priorities.
Do you provide planning or layout guidance?
Yes. Our team can review your layout goals and help identify a practical drawer and module configuration for the space. Sharing a floor plan or project brief helps us respond faster and with better precision.
Which documents can I review before making a decision?
Most teams start with the technical catalogue for dimensions and model overview, then request manuals or additional project-specific clarification if needed. For detailed questions, our team can guide you to the right material.
How can I access user manuals and technical information?
You can use the support contact route on this page or the main contact form on the homepage. When you reach out, include your project details or installed model so we can share the most relevant material.
What does the warranty policy cover?
Warranty scope can vary by configuration, market, and project conditions. The fastest way to confirm coverage details is to contact our team with the product context so we can review the relevant policy and next steps with you.
Do you provide installation guidance?
We can support installation planning and preparation guidance as part of the project discussion. The exact level of guidance depends on the project scope, location, and the solution being specified.
How can I contact your team for a project-specific request?
Use the main contact form and share your project type, layout needs, target timeline, and any key constraints. If you already have drawings, model references, or installed-unit details, adding them will help us direct your request quickly.
Still need help?
Share your project scope, installed model, or after-sales question through our main contact form and our team will guide you to the right next step.